WARRANTY

Warranty Policy

VMAXTANKS are known for their long-life span ranging from 8 to 10 years in float service applications. Many factors can play a big part on the actual life span of deep cycle batteries. The main factors are the application, their frequency of use and how hard they worked (depth of discharge). Other factors include the fit for purpose/nature of use, the temperature they operate in, their storage conditions and charging regime and all of these things are factors that can prolong or shorten their life span.


Since VMAX batteries are designed to be used in tough applications demanding frequent deep depths of discharge, they are warranted for the specified term (see chart below) from date of purchase to original customers against defects and workmanship. Traditional testing and results from claims have concluded that manufacturing faults cause battery failure in the first three months of in-application, and at an extremely low failure rate because of quality control process and final product testing checks. 

This is why we can confidently offer an 18-month warranty. Within this period, defective batteries due to manufacturer defect must be returned to the VMAX Authorised Stockist where the product was purchased from warranty claim. For batteries purchased online, please complete the Battery Failure Check detailed below. 


Before you file a Warranty Claim


Battery failure check before filing a warranty claim : 

  1. Check your charger, controller or panels and make sure they meet required current and/or wattage specifications listed in the "Description" page of each battery. If it does not, please replace or upgrade charging method.
  2. If it does, measure output voltage of your charger or controller to make sure that it is in good working condition (14.4V-14.9V). If it does not, please replace.
  3. Disconnect the battery and charge the battery for 15 hours using an appropriate charger. Disconnect charger and measure battery voltage. Voltage should measure over 13.3V then will drop to 12.95V-13V after couple of hours of disconnecting charger.
  4. If it does, apply appropriate load for 5 minutes (or use load tester -if available). Disconnect and measure voltage after 5 minutes. If voltage is less than 12.7V, please file your claim. If not, check your load, cables and/or inverter. 



AGM Applications Warranty Term
Marine 24 Months
Solar 24 Months
Mobility 18 Months
RV Camping & Caravaning 24 Months
Industrial 12 Months
UPS 24 Months
Lithium Warranty Term
All Applications 36 Months

To File A Warranty Claim :


If product fails within the Warranty period from the date that appears on your invoice :


1- Select "Warranty Claim" from using button below (electronic or download Version available)
2- Select from the options of how you purchased the product, i.e. Instore (and Store) or online with shipping


3- Complete the Warranty Claim Form based on your Original Purchase invoice

  • Enter your "Name or Company Name" that appears on the original Invoice
  • Enter your "Address"
  • Date of Purchase
  • Invoice Number
  • Name of Authorised Dealer where you purchased the battery from
  • Product Model Number
  • Product Serial Number
  • Application – what is the type of application, make & model that the battery was installed
  • Results of the “Battery failure check” noted earlier in this warranty process
  • Brief description of problem


Submit your form to sales@lightbasebatteries.com.au. We will evaluate your submission within 24 hours (excluding

weekends or public holidays) and send you written advice via email. You will be advised to do one of two things :


1) Request you to take the battery and/or your applicable vehicle to a specialist for further checking &

assessment.

2) Return the battery to a nominated stockist. In this case, a Return label will be emailed to ship your product


All returns must be free of any abuse and physical damage.


Product must be adequately packaged. All shipping damages must be claimed by you.


Damaged product cannot be warrantied and will be held for a maximum of 30 days. You may request thebattery to be returned subject to paying freight and handling fee including all shipping and packaging costs.



A Product testing and evaluation will take approximately 5 working days from receipt of the product. Approved returns will be exchanged and shipped once the evaluation has concluded a Manufacturing Fault. VMAX will pay for returning and shipping back new replacement. If the battery is tested as OK, then the freight will be made payable by you.


Warranty Terms and Conditions


  1. If you cannot provide your proof of purchase, we are unable to process as a warranty
  2. Upon approving your request, your Return label will be emailed to you for you to ship the product back.
  3. All returns must be accompanied with a copy of the original invoice.
  4. All returns must be free of any abuse and physical damage.
  5. Product must be adequately packaged (cardboard carton or similar).
  6. All shipping damages must be claimed by you.
  7. Damaged product cannot be warrantied and will be scrapped for recycling. Rejected claims will be advised via email through a test result. You may request your battery to be returned subject to your agreement of paying freight and handling fee including all shipping and packaging costs or you may collect the claim from the store. If you don’t require the battery or don’t execute its return then we will dispose the battery after 20 working days of holding it.
  8. VMAX will pay for returning and shipping back new replacement if deemed as faulty.


Other than obligations stated with the Australian legislated Consumer Law, VMAX will not be liable or responsible for any expenses for transportation, installation, loss of time, punitive or any other expenses which would be considered as incidental or consequential damages, such as lost profit, towing, testing or damage to property other than the battery.

Failure due to any of the followings will void warranty : Abuse, physical damage, neglect, improper

maintenance, bulged cases from heat, fire, insufficient charging , overcharging AND/OR the removal of manufacturer codes or serial numbers.


WARRANTY E-FORM WARRANTY DOWNLOAD FORM
Share by: